We recently caught up with Mary Stasinopoulos to talk about her approach to CX and the unique CX challenges that come with nurturing a DTC healthcare brand.
We caught up with Eli to learn more about his role, the advantage that great CX can give SMBs, and what founding his own company taught him about the value of feedback.
Omnichannel doesn’t have to cost the world, says Mukesh Mirchandani of Freshworks. Build a unified customer profile, listen to their preferences, and design a long-term roadmap.
Pair Eyewear’s CX head knows SMBs can’t match their enterprise rivals point for point. But with human-centric service, honest speed promises, and enhanced personalization, they can stand out.
Expert Greg Tucker believes companies need a CX voice at the top table, but their specific role must balance skills, circumstances, and autonomy.
After decades spent chasing novel ideas, CX leaders are investing in simplicity. GoToko offers clear precedence.
We caught up with Raghav to learn about his journey to Expedia Group, the foundation for his work, and what he’s most proud of achieving during his four-year tenure.
Digital bank Monzo and AI platform Mad Street Den demonstrate how to show up authentically for customers.
We caught up with the marketing maestro to learn about his day, marketing philosophy, approach to CX, and goals for the future.
Arundhati Balachandran opens up about her philosophy and process for making CX tangible, measurable, and pursuable.