A Day in the Life: Mary Stasinopoulos, Director of Insights + Experience at Alloy Women’s Health
We recently caught up with Mary Stasinopoulos to talk about her approach to CX and the unique CX challenges that come with nurturing a DTC healthcare brand.
A radical idea of customer happiness
Happiness is an energy that moves from employees to customers. To activate this energy, leaders must campaign for happiness-aligned behaviors.
Want Happy Customers? Invest in Employee Happiness
Science confirms that happiness is a powerful emotional contagion. To cultivate it in a workplace, Maslovian practices are ideal substrates.
A Day in the Life: Eli Weiss, Director of Customer Experience at OLIPOP
We caught up with Eli to learn more about his role, the advantage that great CX can give SMBs, and what founding his own company taught him about the value of feedback.
A Day in the Life: Raghav Gupta, Senior Manager of CX and Customer Journey at Expedia Group
We caught up with Raghav to learn about his journey to Expedia Group, the foundation for his work, and what he’s most proud of achieving during his four-year tenure.
8 Step Strategy for Selling a New Customer Journey Internally
CX experts weigh in on how to overcome internal hurdles and catalyze transformation plans.
A Day in the Life: John Brown, Director of Lifecycle Marketing at BARK
We caught up with the marketing maestro to learn about his day, marketing philosophy, approach to CX, and goals for the future.
Customer Service Leaders Must Innovate to Excel—And Fast
Customer service leaders realize they must innovate to survive. An intention for and commitment to improving the customer’s journey is the way to get started.
Are We Undervaluing the Impact of Customer Service on Growth?
It can influence perception, ensure business resilience, and generate useful data points. With the right approach, customer service can be the versatile growth tool at your disposal.
Freshworks’ CMO Stacey Epstein on the need for customer delight
Today’s CX leaders – whether in customer service, marketing, or digital transformation – need to be obsessed with architecting delightful experiences.