We recently caught up with Mary Stasinopoulos to talk about her approach to CX and the unique CX challenges that come with nurturing a DTC healthcare brand.
Science confirms that happiness is a powerful emotional contagion. To cultivate it in a workplace, Maslovian practices are ideal substrates.
We caught up with Eli to learn more about his role, the advantage that great CX can give SMBs, and what founding his own company taught him about the value of feedback.
We caught up with Raghav to learn about his journey to Expedia Group, the foundation for his work, and what he’s most proud of achieving during his four-year tenure.
CX experts weigh in on how to overcome internal hurdles and catalyze transformation plans.
We caught up with the marketing maestro to learn about his day, marketing philosophy, approach to CX, and goals for the future.
Customer service leaders realize they must innovate to survive. An intention for and commitment to improving the customer’s journey is the way to get started.
It can influence perception, ensure business resilience, and generate useful data points. With the right approach, customer service can be the versatile growth tool at your disposal.
Today’s CX leaders – whether in customer service, marketing, or digital transformation – need to be obsessed with architecting delightful experiences.