Issue 5: CX Trends
Expert Greg Tucker believes companies need a CX voice at the top table, but their specific role must balance skills, circumstances, and autonomy.
After decades spent chasing novel ideas, CX leaders are investing in simplicity. GoToko offers clear precedence.
We caught up with Raghav to learn about his journey to Expedia Group, the foundation for his work, and what he’s most proud of achieving during his four-year tenure.
Survey-based metrics got us this far, but only predictive analytics can take customer experience to the next level.
B2B customer journeys often weave through third-party websites. Influencing those interactions can create a flawless customer experience—on and off your website.